Please ensure that you are in a private location and have the ability to speak confidentially. You may want to use headphones or earbuds for the duration of your session to ensure confidentiality and privacy. Please check your audio and video prior to the session. Ensure you have a stable and reliable internet connection. eWe strongly recommend you access your telehealth appointment via computer as your clinician or peer may share documents, files, and resources with you during your session. We also recommend having a journal (or piece of paper) and pen/pencil available for your session as you may be invited to complete in-session prompts, reflections, etc. Please download the SimplePractice app for clients and the Zoom Meetings app. Prior to your session, ensure that these apps have been updated to avoid any delays in joining your telehealth session.
Equipment Needed for Your Telehealth Visit
A computer, tablet, or phone (no applications or software to download). An external or integrated webcam. An external or integrated microphone. An internet connection with a bandwidth of at least 10 Mbps. We recommend an Ethernet cable over WiFi when possible to ensure you receive the best possible connection through your internet provider. You can check your internet speed HERE.
Appointment Reminders
You will receive appointment confirmation messages from SimplePractice that include the day and time of your appointment. An OAH staff member will also reach out to you directly prior to your session to confirm your upcoming session.
Accessing Your Appointment
When you log into your SimplePractice Client Portal (https://orangeoasishealing.clientsecure.me/sign-in), you will see all of your upcoming appointments. You will also receive a Calendar Invitation from your clinician or peer that includes your Zoom link for your appointment. Note: the Zoom meeting platform is the primary platform that will be used for all Orange Oasis Healing telehealth appointments. Please remember that you will need to “unmute” yourself upon being admitted to the Zoom meeting.
Starting Your Telehealth Appointment
You will meet your clinician or peer using a HIPAA compliant Zoom link or via the SimplePractice link. Your OAH staff member will begin the video call when it is time for your appointment. It is suggested that clients are ready about 5 minutes prior to their appointment.
Issues Accessing Your Zoom Link
- Text your clinician or peer that you are having difficulty accessing or finding your link.
- Email your clinician or peer to let them know you are having issues accessing your appointment’s Zoom link.
- Call the Orange Oasis Healing main number at 240-272-7772 to let staff know that you are having difficulty accessing your session.
- Call or text the OAH CEU, Tanisha McCrae, to make them aware that you need access to the Zoom link and/or are having issues accessing your scheduled session. Tanisha’s number is 240-272-7654.
- Join the SimplePractice appointment link (backup) and let your clinician or peer know that you cannot access Zoom and are joining the session using the SimplePractice link.
Issues with Audio or Video During Your Appointment
On the Zoom Meeting platform, you will have an option to join audio via an external device (i.e. phone or tablet). If your clinician or peer cannot hear you, they will call you on the phone number you have provided on the Client Portal. The remainder of the session will take place via phone if there are issues connecting your audio and video on the provided telehealth platforms.
Re-scheduling Your Appointment
Should you need to re-schedule your appointment, please use your clinician or peer’s Zoom scheduler. Ex. To re-schedule an appointment with Doc, navigate to https://scheduler.zoom.us/doc. In the “Additional Notes” session, include that this appointment request is a re-scheduled appointment.
By following these steps, you can ensure your telehealth video conference is seamless and stress-free. Remember, preparation is key to making the most of your time with your provider.
Need a Checklist?
Download our “Preparing for Your Telehealth Visit“ PDF for a quick and handy reference. Download Now
At Orange Oasis Healing, we’re here to support you every step of the way. If you have questions or need assistance before your appointment, don’t hesitate to reach out.